At RarePrism, customer satisfaction is our priority. Please read our policy on order cancellations and refunds carefully.
Order Cancellation
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You can cancel your order within 12 hours of placing it, as long as it hasn’t been processed or shipped.
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To cancel, email us at support@rareprism.com with your order number and reason.
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Once an order is processed or shipped, it cannot be cancelled.
Refunds
Refunds are available in the following situations:
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Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of delivery.
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Include photos of the product and packaging.
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We’ll arrange for a replacement or issue a full refund.
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Wrong Product Delivered
If you received the wrong item, notify us within 3 days.
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We will arrange a return and send you the correct product or issue a refund.
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Order Not Delivered
If your order is marked as delivered but not received, contact us immediately.
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We will work with the courier to investigate.
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Refunds/replacements may be issued after confirmation.
Non-Refundable Items
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Custom-made or personalized products
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Items returned after 7 days of delivery
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Items used, damaged after delivery, or returned without original packaging
Refund Processing
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Approved refunds will be processed to your original payment method within 5–10 business days.
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You will be notified by email once the refund is issued.
Need Help?
If you have any questions about cancellations or refunds, contact us at:
support@rareprism.com
